General Information & Policies

 

PREPARE FOR YOUR RAINIER ADVENTURE 

This is not just your standard policy information; wondering what time you can check-in or where the best hiking spots are? Get the details on our hotel below, and call us at 360.663.2500 if you don't see the information you're looking for here.   


RESERVATIONS

  • What are the taxes and fees on my reservation? 
    • There is a 9.9% Lodging Tax and a 4% Forest Service Fee. A $25 per room, per night, taxable resort fee will apply to all new reservations for stays starting December 1, 2021. The resort fee gives guests access to high-speed wireless internet, shuttle van service to and from Crystal Mountain, fireplace starter kit, overnight self-parking, video rentals, and a selection of seasonal activities.
  • What is the credit card authorization at check-in? 
    • At check-in, no authorization is taken. For reservations made 30 days in advance, 50% advance payment is required at the time of booking. The remaining balance will be charged to the card on file 30 days prior to arrival. Once final payment is collected it is non-refundable. Reservations made within 30 days of stay require full non-refundable payment at time of booking.
  • What is the guestroom cancellation policy? 
    • Cancellations made prior to 31 day of arrival will receive a full refund.  Cancellations made within 30 days forfeit the advance payment. 
  • Is there a minimum age requirement to check-in? 
    • Yes, guests must be 21 years of age or older to check in.  
  • Does the hotel have ADA accessible rooms? 
    • Yes, we have one unit, C3 (One Bedroom Chalet Suite).  
  • I booked on a website other than altacrystalresort.com, and I need to make a change to my reservation. How do I do this? 
    • Please contact the booking site where the reservation was originally made to modify stay details.  Unfortunately we are unable to make direct changes to a third party booking.  If you would like to add additional nights please contact the front desk at 360.663.2500. 
  • I have questions about my bill. Who do I call? 
    • Please contact the front desk at 360.663.2500 for assistance. 
  • Does the hotel have ADA accessible rooms?

GENERAL 

  • What time are check-in and check-out? 
    • Check-in is 4:00 pm, and check-out is 10:30 am.  
  • Do you offer early check-in or late check-out? 
    • Early check-in and late check-out are based upon availability and a fee of $99. Please make arrangements for early arrival or late check-out in advance.  
  • How much do you charge for Wi-Fi internet access? 
    • Wi-Fi is included in the $25 nightly resort fee.  
  • What are the options for parking? 
    • Each reservation is offered one parking space on site which is included the resort fee. Additional spaces are available based on availability and a fee of $14/night.  
  • Can I store my bags before I check-in or after I check-out? 
    • Yes, the front desk will hold them for you until you're ready.
  • Do you offer complimentary shuttle service to and from Sea-Tac International Airport? 
    • We do not offer an airport shuttle service; however, if you plan to visit Mount Rainier and arriving or departing at SeaTac Airport, we recommend SeaTac Taxi. SeaTac Airport Taxi & shuttle flat-rate transportation service has a fleet of Hybrid Sedans, 4×4 SUVs, and Vans to fulfill your Mount Rainier transfer needs. Call them at 206-475-6760 to book.
  • Do you provide cribs? 
    • Pack-and-plays are available based on availability for $9/night.  
  • What if we have more than two adults in our guestroom? 
    • Our room occupancy is based on unit type.  
  • Are pets allowed? 
    • Dogs are welcome at Alta Crystal Resort for a one-time non-refundable fee of $50.  
  • Is smoking allowed on property? 
    • Smoking is allowed 25 feet from any onsite building.  
  • What are your current safety and health guidelines? 
    • Important Health & Safety Information 
      • Per Washington state's public health order, facial coverings are required in indoor settings, regardless of vaccination status. We ask that you please adhere to this order during your stay. 
      • The wellbeing of our team members and customers is of paramount importance to us at Alta Crystal Resort. In light of COVID-19, we've enhanced our health and safety procedures to keep our hotel better than ever. As we adapt to the ever-changing climate and the "new-norm", we are still committed to providing an exceptional experience and leaving you with unforgettable Seattle memories. 
      • Here are some of the service enhancements we are doing to adjust with the times: 
        • Hand sanitizer is available and located within the main gift shop/office.  
        • We are increasing the cleaning of public areas and touch points in the guestrooms and you will see that, as we will leave clean love notes throughout the property. 
        • Housekeeping service is still working just as hard keeping the hotel clean. 
  • Where can I buy gift certificates? 
    • Gift certificates are available for sale at the gift shop or by phone at the front desk.  

AMENITIES 

  • Do you have a business center? If so, what are the hours? 
    • We do not have a business center, but please visit our front desk, and one of our team members would be happy to assist you with printing.
  • Do you have a restaurant onsite? 
    • We do not have an onsite restaurant; however, we have an onsite convenience store. During the summer months, we also host a BBQ every Thursday and Sunday in our meadow featuring the classics: hamburger, hot dogs, and the impossible burger.
  • Do you have a fitness center?  
    • We do not have an onsite fitness center.  
  • Do you have a swimming pool? If so, what are the hours? 
    • We have a year-round heated pool (90 degrees in the winter) and hot tub that is open 10:30 am to 9:30 pm. 
  • I want flowers, chocolates, champagne, gifts sent to the guestroom, how can I do this? 
    • We are happy to assist with these requests. Please contact the front desk at 360.663.2500 for any special events during your stay.  

MEETINGS & EVENTS 

  • Do you host meetings and events? If so, how can I book? 
    • We would be happy to host your next meeting or event. Please contact our General Manager at 360.663.2500 for event and room block inquiries. 
  • Do you offer special group rates? 
    • Yes, our discounted rates may fluctuate based on availability.  

WHILE YOU'RE HERE 

  • What's the best way to settle my account? 
    • Guests may check out with the front desk or through our text messaging app, Akia.
  • Do you have any activities on property?
    • We do! During the summer months, we host a BBQ every Thursday and Sunday in our meadow featuring the classics: hamburger, hot dogs, and the impossible burger. We send out an email prior to your arrival to reserve your spot. We also have a scavenger hunt available at our front desk that will have you exploring our scenic grounds and discovering all the hidden gems around our property.
  • Where are the ice bins located? 
    • Please visit the gift shop to request your complimentary bag of ice.  
  • I lost an item, or I found an item; what should I do? 
    • Please contact the front desk at 360.663.2500 for further assistance 
  • Do you offer luggage assistance? 
    • Please contact the front desk at 360.663.2500 for assistance. Please note that luggage storage is not available at this time. 
  • Are you able to mail something for me? 
    • We are happy to assist. Guests will be responsible for the cost of shipping. For letters and postcards, the front desk can assist with dropping them into the mailbox. 
  • What restaurants, bars, attractions, and shopping are nearby? 
    • Restaurants Nearby: 
      • Campbell Basin Lodge (Cafeteria) 
        • Address: Fardoggle, Enumclaw, WA 98022 
        • 10.3 miles | 26-minute drive 
      • Crystal Mountain Top Restaurant (American) 
        • Unnamed Road, Enumclaw, WA 98022 
        • 11.3 miles | 33-minute drive  
      • Summit House Restaurant (Fine Dining) 
        • 33914 Crystal Mountain Blvd, Enumclaw, WA 98022 
        • 8.3 miles | 14-minute drive 
    • Stores Nearby: 
      • Wapiti Outdoors (Outdoor Sports Store) 
        • Address: 58414 WA-410 E, Enumclaw, WA 98022 
        • 12.5 miles | 14-minute drive 
        • Offers Ski Rentals 
      • Greenwater General Store (Gas Station) 
        • Address: 58120 WA-410, Enumclaw, WA 98022 
        • 12.7 miles | 14-minute drive 
    • Trails: 
      • Norse Peak Trailhead 
        • 6.2 miles | 9-minute drive 
        • $5 vehicle fee/day 
        • Best Season: Summer/Fall 
        • Passes: Recreation Passes may be used as form of payment 
        • Via USDA:  
          • Norse Peak Wilderness begins just northeast of Mount Rainier National Park and reaches down both sides of the Cascade Mountain Range crest. Narrow drainages open below rockbound ridges that slice into an area dotted with basins and lakes. Douglas fir, western hemlock, and cedar with an understory of ferns and decorate the western side. The eastern side of the crest gives way to mountain hemlock, subalpine fir, and alpine meadows before dropping down to a forest of larch, spruce, and pine. 
          • Old mine shafts, tailings, and derelict cabins on the southwest corner of the wilderness are remnants left from the gold mining days. 
          • Rock climbers are challenged by the boldface of Fifes Peaks. Hike the Norse Peak Trail # 1191 5.2 miles to the summit at 6,856 feet, where you will be rewarded with panoramic views. The Pacific Crest Trail crosses this wilderness for about 27 miles. 
          • Congress designated the Norse Peak Wilderness in 1984, and it now totals 52,180 acres with 15,654 in the Mt. Baker-Snoqualmie National Forest. All of this wilderness is located in Washington and is managed by the Forest Service. The Norse Peak Wilderness borders William O. Douglas Wilderness to the south. 
      • Crystal Peak Trailhead 
        • 6.1 miles | 8-minute drive 
        • Distance: 7.8 miles 
        • Duration: 6 hours 
        • High Point: 6,595 ft 
        • Pass: National Park Pass 
        • Difficulty: Difficult 
        • Elevation: 3,400 ft 
      • Goat Falls 
        • 1.6 miles | 5-minute drive 
        • Length: 1-mile roundtrip 
        • Elevation: Gain – 230 ft / Highest Point – 3060 ft 
        • Pass: Northwest Forest Pass 
        • Via wta.org:  
          • This is a short, easy hike through a lush forest canyon with Goat Creek cascading gently beside you all the way. It's just half a mile to the end at Goat Falls, so take your time and enjoy the natural beauty. You will want to take lots of pictures, so don't forget your camera. 
          • After meandering through the woods, arriving at Goat Falls, dropping about ten feet on the left side of a giant boulder. The waterfall is almost obscured by mossy boulders from the trail, but the surrounding forest is brimming with life and makes for great photos. There is also an interesting tall rock wall with trees growing high above. 
          • Consider visiting Goat Falls during the week, as the access and trailhead parking is on a small forest road with very limited parking (4 cars, maximum). 
      • Mt. Rainier Gondola 
        • 8.3 miles | 13-minute drive 
        • Via crystalmountresort.com:  
          • A ride on the Mt. Rainier Gondola will take you over 2,400 vertical feet to the summit, where you will find expansive views of Mt. Rainier and the beautiful Cascade Range. You'll also be just a few short steps away from the Summit House, Washington's highest elevation restaurant. Tower 16 below the gondola also offers snacks and beverages. Dress warm, wear shoes with good traction, and we'll see you at the top! 
        • Prices vary based on the season (visit crystalmountainresort.com) 
  • What are the hotel's emergency procedures? 
    • In the event of an emergency, please pick up the emergency phone located just outside the main entrance to the gift shop and main office. Simply pick up the telephone, and it will auto-dial the emergency contact after-hours. The emergency number is also located inside every guestroom on the landline phone. If it is life-threatening, please dial 9-1-1 
Reservations
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