Prepare for your Rainier Adventure.


What are the taxes and fees on my reservation?
Do you have a Resort Fee? If so, what is included?
What is the credit card authorization at check-in?
What is the guestroom cancellation policy?
Is there a minimum age requirement to check-in?
Does the hotel have accessible rooms?
I booked on a website other than, and I need to make a change to my reservation. How do I do this?
I have questions about my bill. Who do I call?


What time are check-in and check-out?
Do you offer early check-in or late check-out?
How much do you charge for Wi-Fi internet access?
What are the options for parking?
Do you offer complimentary shuttle service to and from Sea-Tac International Airport?
Do you provide cribs?
What if we have more than two adults in our guestroom?
Are pets allowed?
Is smoking allowed on property?
What are your current safety and health guidelines?
Where can I buy gift certificates?


Do you have a business center? If so, what are the hours?
Do you have a restaurant onsite?
Do you have a fitness center?
Do you have a swimming pool? If so, what are the hours?
I want flowers, chocolates, champagne, gifts sent to the guestroom, how can I do this?

Meetings & Events

Do you host meetings and events? If so, how can I book?
Do you offer special group rates?

While You’re at the Resort

What's the best way to settle my account?
Do you have any activities on property?
Where are the ice bins located?
I lost an item, or I found an item; what should I do?
Do you offer luggage assistance?
Are you able to mail something for me?
What restaurants, bars, attractions, and shopping are nearby?
What are the hotel's emergency procedures?